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Minecraft: Basic Troubleshooting Guide

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We are hoping you never have need for this page , but just in case… 

  1.  We can’t connect to the service you need right now..  

 If you receive this message – check on the ff: 

  • You only have one version of the application installed (Windows) 
  • Your connection is using a proxy server (Chromebook) 
  • Your firewall is not blocking any URLs required for launch. Refer to our IT admin guide for these URLs 
  1. In-game Library access  

We are unable to connect to the library, this can happen if your computer is offline, or access is blocked. The 3 possible reasons –  

  • The following URLs  needed to be allowed access from your network in order to access the library content.  
  1. https://* (Library/Demo Lesson) 
  1. https://* (Library/Demo Lesson) 
  • You do not have internet access or your web filter is blocking access. 
  • Our service for delivering content in the library is currently down. 
  • You have had our game running for an extended period of time (e.g. overnight) and you have lost connection with the library. We recommend you close and re-open the game and try to access the library again. 
  • You are on an older version of our game, 1.12 or earlier and need to update


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Previous FAQ: Getting started with Minecraft: Education Edition
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We are a K-8 STEM school/ tutoring service, using Project Based Learning based on Next Generation Standards. We connect teachers with their students while providing the most engaging learning environment.We know our students LOVE us (duh! - for them is playing Minecraft), we also know our Teachers LOVE us (so easy to teach), and, finally, our Parents LOVE us - as they see their kids happy AND learning stuff.

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