We are hoping you never have need for this page , but just in case…
- We can’t connect to the service you need right now..
If you receive this message – check on the ff: - You only have one version of the application installed (Windows)
- Your connection is using a proxy server (Chromebook)
- Your firewall is not blocking any URLs required for launch. Refer to our IT admin guide for these URLs
- In-game Library access
We are unable to connect to the library, this can happen if your computer is offline, or access is blocked. The 3 possible reasons – - The following URLs needed to be allowed access from your network in order to access the library content.
- https://*.xboxlive.com (Library/Demo Lesson)
- https://*.playfabapi.com (Library/Demo Lesson)
- You do not have internet access or your web filter is blocking access.
- Our service for delivering content in the library is currently down.
- You have had our game running for an extended period of time (e.g. overnight) and you have lost connection with the library. We recommend you close and re-open the game and try to access the library again.
- You are on an older version of our game, 1.12 or earlier and need to update
EduMEE
